A customer is disputing a session at one of our stations and DCS reached out - what do we need to do?

Respond within 3 business days with the relevant session data. If the dispute is valid and the issue lies on your side, the session should not be invoiced to DCS - or if already billed, a credit note should be issued to DCS. Based on the evidence from our end-customer and having it verified with you as the CPO, we on our side will proceed with the end-customer refund.