What happens if my performance drops - will I be removed?

Yes, if your KPIs fall below the PPN threshold during a quarterly review, you may be offboarded from the program. Here's what to expect:

• DCS will provide clear feedback and specific recommendations on what needs to improve
• No penalties or fees are applied
• You remain eligible to requalify in any future quarter once your KPIs recover
• Your account team will support you through the improvement process

Being offboarded isn't a door closing - it's a signal on where to focus.