What happens if my invoice is disputed?

DCS validates every invoice and its accompanying CDR file upon receipt. If something doesn't add up - a tariff deviation, sessions that can't be matched to our records, or a missing or incomplete CDR file - the invoice is put on hold and you'll receive a notification.

Once notified, you'll need to investigate and respond within a reasonable timeframe. Depending on the issue, we may need additional data or a corrected CDR file from your side. If the dispute isn't resolved by the invoice due date - including cases where we haven't received a response - DCS may formally reject the invoice.

Resolution happens in several ways: you provide corrected data and DCS validates it, DCS resolves the technical issue internally (if it happens to be the need), or you reissue a corrected invoice for the undisputed amount / credit note for the disputed amount. Once resolved, payment follows promptly - within one week if the dispute runs past the original due date.