Is my quality score only about technical data?

No. Alongside the technical KPIs, your score also reflects how you perform operationally and commercially. This includes:

• Response and resolution times - how quickly you acknowledge and resolve incidents reported by DCS 
• Invoice quality - whether invoices are submitted on time, in the correct format, with a compliant CDR file attached
• Customer request handling - correctly routing support requests and not disclosing confidential B2B information to end users or business customers
• Observance of notice periods - for example, notifying DCS for price changes, updates to your commercial or technical set up such as migration to new CPMS provider, mergers and acquisitions, new CPO IDs, billing and payment details, etc.

These may seem like administrative details, but failures in these areas have a direct impact on payment processing, customer experience, and your overall standing as a partner.