What if I don't submit a CAP or miss milestones?

Failure to submit an acceptable CAP, missing agreed milestones, or not meeting the success criteria will trigger the escalation procedure. Escalation moves through four levels - from your designated operational contact through to executive level - with defined response windows at each stage. If issues remain unresolved after all escalation levels have been exhausted, DCS may suspend or reduce business with you, inform affected users or customers of the impairment, or terminate the agreement for cause.