Technical Support & Escalation Contacts

DCS and our CPO partners share responsibility for keeping the charging experience seamless. Incidents can be raised by either side - DCS monitors performance continuously and will reach out when something looks off, and CPOs are equally responsible for flagging issues early. When a DCS customer ends up in your support queue, clear boundaries on who handles what matter just as much as speed.

All technical communications should be in English and reference a ticket number once one has been assigned.