When should I notify DCS of a change to my master data?

You should inform your DCS Partner Manager or drop a mail to cpo_configuration@digitalchargingsolutions.com as soon as you are aware of any upcoming change, and at least one week before it takes effect where possible. This includes:

• Bank account changes - any update to your IBAN or BIC must be communicated immediately, before you submit your next invoice, together with a Confirmation Letter from your bank
• Address changes - whether for your registered office or your invoicing address.
• VAT ID changes - for example if your entity is restructured or re-registered.
• Mergers & acquisitions - if your company is acquired, merges with another entity, or undergoes any structural change that affects the contracting or invoicing party, we need to know straight away. This may require a contract amendment.
• Backend migration - if you move to a different backend provider or change your CPMS, your CPO IDs and technical connectivity details need to be updated in our system before the switch happens, to avoid authentication failures or CDR mismatches.
• Contact changes - if your commercial, technical, or finance contacts change, please update us so we can keep escalation and communication paths working correctly.
• Network rebranding - if your network brand name changes, this affects how your stations appear on our platform and to end customers.