What happens if I don't update my master data in time?

The most direct consequence is delayed or blocked payments. If we can't match your invoice to valid banking or company details, we will put processing on hold and reach out to you - but this takes time and creates unnecessary back-and-forth.

Beyond payments, incorrect contact details mean that technical incidents may not reach the right person in time, escalations can go to the wrong team, and important communications might simply get lost.

In the case of a backend migration or TCPO ID change without prior notice, you risk authentication failures at your charging stations, CDR mismatches, and potential billing issues. Stations may also be temporarily hidden on our platform if data quality cannot be confirmed.

In short: the cost of not updating is almost always higher than the cost of a quick heads-up to your Partner Manager or to cpo_configuration@digitalchargingsolutions.com.